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Policy on Discontinuation of Residential Water Service for Nonpayment

On September 28, 2018, the California Legislature enacted Senate Bill 998 (Stat. 2018, Ch. 891), which amended the California Health and Safety Code to include a new chapter, California Health and Safety Code Section 116990 et seq., known as the "California Water Shutoff Protection Act" (the Act). The Act requires water systems like the San Francisco Public Utilities Commission (SFPUC) to adopt, no later than February 1, 2020, a written policy on discontinuation of residential water service for nonpayment that includes a plan for deferred or reduced payments, alternative payment schedules, a formal mechanism for a customer to contest or appeal a bill, and a telephone number for a customer to call to discuss options to avoid discontinuation of residential service for nonpayment. Accordingly, SFPUC adopted a Policy on Discontinuation of Residential Water Service for Nonpayment to comply with the Act. 

The Policy is available in multiple languages as listed below. To download a copy of the Policy, click on the preferred language.

Every fiscal year, SFPUC will make available on this webpage the total number of water services that were discontinued for inability to pay. 


Third Party Notification Form

Some of our senior citizens or dependent adult customers informed us that they occasionally lose track of their water bill. We understand, and have a special program to assist. The Third Party Notification Plan can help you avoid possible termination of service for non-payment.

Under this plan, you choose a person or organization as your designated “third party.” This can be a friend, relative, minister, social agency or civic organization who can help you keep track of water service payments. The designated person is not responsible for paying the bill, but they can help make arrangements for payment.

Download the Third Party Notification Form here and mail it to:
San Francisco Water Department
525 Golden Gate Avenue, 2nd Floor
San Francisco, CA 94102
Last updated: 1/23/2020 2:37:48 PM